CHADD Exchange FAQs

General:

I click on a link but it tells me nothing is available.
Have you logged in? Member login can be done by going to the top right of the page and clicking the word "login."

I am not a CHADD member. Can I still view content on Exchange?
No, CHADD Exchange is a membership benefit.

Do I have to agree to the Terms and Conditions if it's the first time I login?
Yes.

Do I have to fully complete my profile?
No. You can fill out as much or as little as you like and log back in later to complete.

The welcome message on the homepage says I have not completed my profile, but I've filled out the entire page.
Profile Completion isn't just the Profile page; it's also measuring a certain amount of interaction with the various communities/discussions. The more you post, comment and upload, the more points earned and the more complete your profile will become.

Profile Questions:

How do I upload a picture to My Profile?
Go to the My Profile page and click "Add Picture." There you will be given the option to upload a .jpg, bmp, or .gif. All photos will be resized to fit the available space on your profile page. For best results upload a .jpg and make the photo a perfect square; this will cause the least amount of distortion when being resized.

Why do I have a small banner under my Profile Picture?
These are called Digital Ribbons and are either awarded to you by CHADD Staff for specific achievements, or automatically assigned as you gain points while interacting with the community. If you would like to remove a ribbon from your account contact communities@chadd.org and make a request.

Why does it say on My Profile that I have no contacts?
Contacts are like friends on Facebook; they're people you've reached out to on CHADD Exchange and asked to be added to their list of Contacts. To request that someone add you as a contact, click on their name and you will be given the option to add as a contact.

Can I add my website, blog, Facebook page or other URL to the My Profile Page?
Yes, you can currently add it under "BIO." Click the "edit" button and simply input the address and hyperlink it with the handy tools provided.

Can I leave parts of my profile blank?
Yes, you can fill out as much or as little as you wish.

Inbox Questions:

How do I send a message from my Inbox?
To send a member a message you have to visit their profile, click on the "send message" tab. This will take you to your list of contacts. Click on the name of the contact you wish to send a message to. You will be given the opportunity to send a message from this page.

Can I send a message to someone who is not one of My Contacts?
Yes, simply click on the name of the person you wish to send a message to and you will be given an option to do so on their profile page.

Is there a way to send a message to someone if I only have their email address?
No, you must always click on the member's name and send messages in the way stated above.

Will messages in my Inbox be sent to my email account?
Yes.

Will requests, such as contact requests, also be sent to my email account?
Yes.

How do I set my email preferences in regards to Member Messages, Invitations, Request or Comments?
Go to the My Privacy Settings page under My Profile in the top navigation, there you will see options on allowing permissions for these types of messages. If you select "yes," messages are forwarded on to your email. If you select "no," then messages will only be sent to your Inbox on Engage.

My Privacy Settings Questions:

Can I limit what other Members and the general public see on my Profile?
Yes. On the My Privacy Settings page you can set any type of personal information to be viewable only by the following: Your Contacts, Members, Public or Nobody.

Community Questions:

What is a Community?
A Community is a collection of discussions, blog posts, events and announcements on a particular topic. You can join a Community, start new Community or just browse through them at your leisure.

How do I view a Community?
Go to Community in the top navigation menu and choose "All Communities." Then click on the Community you wish to view.

How do I join a Community?
Go to that Community's page and you will see a "Join" link next to the description.

Can I leave a Community?
Yes. Just go to Community in the top navigation and select My Communities. Now click on the Community you wish to leave, once on that Community page you will see a link to leave a Community at the top of the page.

Can I delete a Community?
No. Communities can only be deleted by the Admin; please contact communities@chadd.org for assistance.

Can I leave a Community that I've created but leave the Community up for other people?
No. Once you create a community you cannot leave it.

How do I get my discussion topics and blog posts to appear on a Community page?
When you create your discussion topic or blog post you will be given the option to associate that post with a Community. Choose from the drop down menu which Community you would like this post to show up on.

Resource Library Questions:

What is a Resource Library?
These are libraries that are associated with the different Communities on Engage. Most Communities have one. The documents inside a Resource Library are searchable by title, keyword, phrase, date posted, authored by and tags.

Discussions Questions:

What are Discussions?
Discussions are like forums. Each Discussion is separated by Community (topic) and you can see all the various posts that Members have submitted. You can view a discussion by clicking on the title, which takes you to a full page of comments and replies. You also have the ability to view information on the group under the Actions tab.

How do I view a Discussion?
By going to the All Discussions page and clicking on the title of the discussion you wish to view.

How do I post to a Discussion?
Go to the All Discussions page, click on the tile of the discussion you wish to comment on, and click on the blue link "Post New Message."

Can I edit or delete a Discussion post?
You can edit or delete any discussion that you have started, as well as any comments you posted on other discussions. You cannot edit or delete other Members' discussions.

Can I delete a Discussion group? Yes. Go to Communities in the top navigation menu, choose All Communities, and select the Community that your Discussion group is associated with. Now, look for the "edit" link in the description. Click it and go to the bottom of the page. You will see an option to delete the Discussion group here.

How do I create a Discussion?
Go to Discussions in the top navigation menu and click on Create Your Own. Fill out the information for your Discussion/Community and make sure to click the Discussion check box before hitting the Finish button.

Can I get responses to my Discussion posts in my email? Yes. Click on My Subscriptions under the My Profile tab and you will find all the available Discussions/Communities you can have emailed either: Real Time (immediately), Daily, PDA (1-3 days) or None (stop sending).

How do I change my signature?
Under Discussions, click on “My Signature”. On this page you will see a list of available variables you can add to your signature, provided by the My Profile page. Delete from the white box what you don't want, or add information by clicking on the blue links. Click "save" when finished.

Can I write my own signature text?
No, you may only use the variable provided to you on the My Signature page. However if you edit the My Profile page entries, such as changing your [Job Title] to a custom message, you can get creative with your signature.