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Bilingual Health Information Specialist (P/T)


Position Title:     Bilingual Health Information Specialist
Department:      National Resource Center on ADHD,
Reports to:         Director, National Resource Center on ADHD
FLSA Status:         Exempt


Position Description: The primary responsibility of the Bilingual Health Information Specialist at the National Resource Center on ADHD at CHADD is to respond to English and Spanish language inquiries regarding information on Attention-Deficit/Hyperactive Disorder from parents, educators, healthcare professionals, adults with ADHD, and the public. This is a part-time position from 1:00-5:00 Monday-Friday.

Duties and Responsibilities:

  • Provide timely, appropriate responses to inquiries received at the National Resource Center on all aspects of ADHD (inquiries are received via email, phone, online communities, and social media, among others). These requests seek either general or highly specific information about ADHD symptoms, diagnosis, treatment options, educational rights, community resources, etc. Communicates compassion and understanding to distressed callers.
    • Analyzes the nature of each request and determines how best to offer guidance in response to complex, multi-faceted questions;
    • Prioritizes the issues involved and determines which issue(s) is(are) most significant, given the limitations of one-time interactions.
    • Assesses and addresses underlying or non-spoken issues, especially those that may be highly emotional.
    • Assesses the inquirer’s ability to understand complex material in order to determine which information or resources to provide, that are both relevant and helpful.
    • Seeks to empower those who make inquiries by referring them to appropriate information or resources.
    • Maintains appropriate professional and ethical boundaries.
  • Compiles statistics, resources, and other data for dissemination and/or reports when requested.
  • Works with the NRC director in outreach efforts to the Latino/Hispanic population in particular, and other diverse or underserved communities as assigned.
  • Maintain a record of all public inquiries in the designated database. Regularly assist with resource information updates.
  • Effectively searches various databases to provide accurate and appropriate responses to inquiries.
  • Follows specified best-practice guidelines established by CHADD’s professional advisory board, and the Alliance for Information and Referral Services for the provision of information and referral services.
  • Participate in iCarol and AIRS resource specialists training for professional development and best practices for resource database.
  • Research and update resource information from organizations/agencies as necessary to locate and provide customized service referrals for ADHD families. Maintain iCarol database with current information.

Knowledge, Skills, and Abilities Required:

  • Bilingual in Spanish and English. Must have bilingual fluency in both oral and written means of communication.
  • Knowledge of or ability to learn about ADHD and disability issues in general.
  • Excellent communication skills and the ability to listen with empathy and share technical information with accuracy.
  • Ability to communicate effectively both orally and in writing. Ability to understand, follow, and receive oral and written instructions and feedback.
  • Excellent skills in a Microsoft environment, including knowledge of and familiarity with Microsoft Office software.
  • Competence working with organizational databases, and proficiency with data input.

Education

  • Bachelors degree in Social Work with a minimum of 2-4 years of related experience.
  • Minimum of two years work experience. Experience in customer service or call center environment helpful.
  • Knowledge of or interest in ADHD or disability issues.

CHADD is an equal opportunity employer offering competitive salary and benefits including health insurance, dental insurance, 401(k) and a generous leave/PTO policy., and medical insurance. To find out more information about CHADD, please visit our website www.chadd.org

To Apply:Send résumé and cover letter to jobs@chadd.org In the subject line type: Bilingual Health Information Specialist